Frequently Asked Questions
Everything you need to know about shopping with Chic Soul.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that clearance items are final sale.
How do I know what size to order?
Each product page features a detailed size guide and fit notes. Since we curate collections from various designers, we recommend checking the specific measurements provided for each garment.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. Shipping rates and delivery timelines vary depending on the destination country.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. We are unable to cancel or modify orders once they are confirmed, but you can initiate a return once the package arrives.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.